Can I wash my backpack?
You can wash your backpack in the washing machine at 40 degrees. Inside it, sewn in the interior pocket, you will find the composition label with the specifications.
Where can I repair my backpack?
We trust our products, for this reason we give you a 5-year warranty. If during this time any of the Components have broken or have any tears, we will repair them, free of charge.
But if you have had an accident or your backpack is more than 5 years old, we will also repair it. Check the price list.
If what you think is that your backpack deserves retirement, upon delivery of it, we offer you a 10% discount on a new one. We offer all the products we recover a second life or a responsible end (We repair them and make donations to associations, we test new products or take them to be recycled)
Send us an email to firstname.lastname@example.org we will explain how to proceed.
Can I iron my backpack?
No. Better to air dry it, it also dries very quickly!
Do you have an URBANAUTA mask? We tell you how to take care of it.
Wash the mask at no more than 60 degrees.
Recommended use 4 hours
You can put it in the dryer, although it dries very quickly and will last longer that way.
The mask is a product that cannot be changed for health and hygiene reasons.
They cannot be planned
How many days do I have to make a return or exchange?
Link in the section Returns & Exchanges.
How can I make a color or model change?
For purchases through our website, if you want to make a return and you are nearby, you can do so at our offices. Monday to Friday from 9am to 5pm.
We are at:
URBANAUTA BARCELONA SL
C./ Ángel, 12 Bajos 1a
If things are not going well for you or you are far away, you can send us the backpack to the same address. Once received, we will refund you using the same payment method.
If what you want is to change the size or color, you must first make the return, we will refund the amount and you place the new order with the model and color you want.
If the reason for the return is a defective item or one that does not correspond to the item requested, Urbanauta will be responsible for the return and new shipping.
Check the conditions of these shipments.
Where can I find our products?
You will find the list of physical stores on the pagestore list.