Can I wash my rucksack?
You can wash your backpack in the washing machine at a maximum of 40 degrees. Inside the bag, into the inner pocket, you will find a composition label with all the washing specifications.
Where can I repair my rucksack?
We trust in our products, which is why we have a 5-year guarantee. During this time we will repair it for you at no cost if any of the components has turned out defective or it’s broken.
If you have had an accident, we also repair them in our workshop at cost price. Consult the price list.
But if you think that your backpack deserves retirement, send us it and with the delivery, we offer a 10% discount on a new one.
We’ll give them a second life or a responsible end: We repair them and donate them to neighborhood shelters or associations of groups at risk of exclusion, we test them for new products or take them to recycle.
Send an email to email@example.com and we will explain the procedure.
Can I iron my rucksack?
No. Better to let it air dry. It will dry very quickly!
Have you a Urbanauta face mask? We tell you how to care it.
– Wash the mask at no more than 60 degrees.
– Recommended use 4 hours
– You can put it in the dryer, although it dries very quickly and it will last longer.
– The mask is a product that cannot be changed for health and hygiene reasons.
– They cannot be ironed
Can I iron my rucksack?
No. The rucksack fabric is not suitable for ironing.
Can I put my rucksack in the tumble dryer?
Yes, although it air dries quickly, and the dryer can damage the fabric.
How many days do I have to make a return, or an exchange?
You have 30 days.
Link to returns & Exchanges.
How can I exchange my rucksack for one of a different model, or colour?
If you want to make a return and you are nearby, you can do it in person. From Monday to Friday from 9am to 5pm.
Our address is:
Urbanauta Barcelona S.L.
Carrer Àngel, 12 bajos 1ª
If it doesn’t go well for you or you are far away, you can send us the backpack to the same address.When we have received it we will proceed with the refund of the amount.
If what you want is to change the color or the size, return the product to us, we’ll refund the amount and then you can make a new order with the model and color chosen.
If the reason for your return is that the item is defective or does not correspond to the one requested, urbanauta will pay the return costs and the new shipment.
Check the delivery conditions for this.