FAQs

Can I wash my rucksack?

Yes, you can hand wash or machine wash your rucksack

Where can I repair my rucksack?

We will repair your rucksack, free of charge.

Send an email to info@urbanautabarcelona.com and we will explain the procedure.

Can I iron my rucksack?

No. Better to let it air dry. It will dry very quickly!

At what temperature should I wash my mask?

How long can I wear it for ?

4 hours.

Can I iron my rucksack?

No. The rucksack fabric is not suitable for ironing.

Can I put my rucksack in the tumble dryer?

Yes, although it air dries quickly, and the dryer can damage the fabric.

What size mask do I need?

There is a guide to help you select the correct size. It will help you to select which size it’s better for you.

Link to the size guide.

 

How many days do I have to make a return, or an exchange?

You have 15 days.

Link to returns & Exchanges.

Can I return a mask?

No, for hygiene reasons we cannot accept returns.

How do I make a return?

Return the rucksack to us at:

Urbanauta Barcelona S.L.

Via Laietana 37 4º 1ª despacho 35

Barcelona 08003

When we have received the rucksack, we will refund the amount paid.

If the reason for returning the article is because it is defective, or an incorrect order, Urbanauta Barcelona, S.L. will pay the cost of the return, and the new delivery. If the reason is that you are not satisfied with your order, Urbanauta Barcelona, S.L will refund the cost of the article, but not the delivery cost.

How can I exchange my rucksack for one of a different model, or colour?

Send us the rucksack you wish to exchange to:

Urbanauta Barcelona S.L.

Via Laietana 37 4º 1ª despacho 35

Barcelona 08003

When we have received the rucksack, we will return any cost difference or request the corresponding payment from you. We will then send the new rucksack.

Check the delivery conditions for this.

Where can I find your products?

You can find a list of physical shops that supply our products, in the contacts section.