General Conditions of Use
1. OUR DATA
In compliance with the obligation to provide information in article 10 of Law 34/2002 (of 11 July) on Information Society Services and Electronic Commerce, the following information is provided below: the company owner of the website hosted in the domain urbanautabarcelona.com, is Urbanauta Barcelona, SL (hereinafter, URBANAUTA), domiciled for this purpose at Via laietana 37, 4t 1ª (CP 08003) in Barcelona, NIF number B67002840. Our contact email is: firstname.lastname@example.org and contact phone 0034 930 106 837.
The General Conditions of Use reflected here are applicable to all users of this website, regardless of whether the particular Conditions of Contract are applicable to them, which, if applicable, must be complied with, in order to carry out the purchases relating to products that may be put up for sale.
3. USE OF THE PORTAL
Access to and / or use of this portal provides access to information, photographs of designs, products or others (text, logos, graphic images…, etc.) (hereinafter, “the contents”) that are property of URBANAUTA, SL or authorized third parties to which users of the website may have access.
Users of the website assume responsibility for the use of the portal and undertake to make appropriate use of the content and services (such as chat services, discussion forums or newsgroups) that URBANAUTA may offer through its portal.
4. INTELLECTUAL AND INDUSTRIAL PROPERTY
URBANAUTA, by itself or as a transferee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (for example: images, sound, audio, video, software or texts, trademarks or logos, designs, color combinations, structure and web design, selection of materials used, computer programs necessary for their operation, access and use, etc.) with all rights reserved. It should be noted that, pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, is prohibited without the permission of URBANAUTA.
In this way, in the framework of the protection of the creative work of URBANAUTA, all users of the website are informed that the designs of our products are original, exclusive and locally produced. In addition, in order to avoid counterfeiting of each of the parts, URBANAUTA has a detailed record of the models and also of the whole process with which it works to create each of its own models.
5. EXCLUSION OF WARRANTIES AND RESPONSIBILITIES
URBANAUTA is not responsible, in any case, for damages of any nature that could cause, for example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents. , despite having taken all necessary technological measures to prevent it.
URBANAUTA reserves the right to make any changes it deems appropriate to its portal, without prior notice, and may change, delete or add both the content and services provided through it, as well as the way in which they appear presented or located on the portal.
In the event that links or hyperlinks to other Internet sites are available, URBANAUTA will not exercise any type of control over these sites and contents. In no case will URBANAUTA assume any responsibility for the contents of any link belonging to a third party website, nor guarantee the technical availability, quality, reliability, accuracy, scope, veracity, validity and constitutionality of any material or information contained in any of these, hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation, with the entities connected to URBANAUTA.
TERMS AND CONDITIONS
Particular conditions of the Contract
8. ORDER PROCEDURE AND MODE
The purpose of these conditions is to define the sales regime and the rights derived from the available sales methods. To place your order, the CUSTOMER has two methods:
1. By Internet on our website: www.urbanautabarcelona.com accessible 24 hours a day, 7 days a week.
2. By sending an email to: email@example.com
The CUSTOMER who wishes to place an order will select the products on the website. Once the products have been chosen, select the “Buy” button.
Then, once the basket has been validated, the purchase process is developed in 4 stages:
1. Order summary: the product or products to be purchased are chosen, added to the shopping cart and the contents of the purchase are verified using the “Cart” button.
The cart contains the list of selected products with the option to remove or add units and then the sum of the amounts, including shipping costs.
2. Orders may not be validated until the general conditions and Terms and Conditions of Purchase explained in this section of this text, are known and accepted by ticking the corresponding icon.
3. The contact details: must then be indicated: full name, telephone number and e-mail address, as well as the delivery address.
4. Payment: once you have validated steps 1, 2 and 3, you will need to select the payment method chosen and validate it.
The CUSTOMER may choose to do so using the following methods:
-Bank cards (STRIPE payment platform): VISA, AMEX, MasterCard. Specifically, the order will not be validated until the payment is made to the corresponding account and under the authorization of the competent payment centers.
-Bank transfer: upon request by e-mail.
-Paypal: Paypal is a secure form of payment that allows customers to pay quickly without communicating their bank details on the website. Just let them know when your Paypal account is created. This data is encrypted and secure. If you do not have a Paypal account, customers can also choose this form of payment. At the time of payment, as it will be directed to a Paypal page where you can report your bank details, you can choose whether or not to create a Paypal account. The charge will be made once the order is confirmed.
URBANAUTA reserves the right not to make a delivery or not to accept an order in case of failed payment of a previously registered order, either partially or fully, or if there is a payment error.
For the purposes of validating the sale, the data communicated by the CUSTOMER and registered by URBANAUTA during the purchase process constitute the proof of the transactions. In this sense, after the validation of the order (step 4), URBANAUTA will send a confirmation message to the address indicated, to notify that the order has been registered correctly.
Exchanges and returns
In compliance with current regulations, CUSTOMERS have the right to return any item purchased, within 7 days from the date of receipt. The item must be returned in its original packaging and in perfect condition. The refund will be made within 30 days of receipt of the package.
1. If the reason for the return is that the item is defective or does not correspond to what was requested: URBANAUTA will pay the return costs and for the new shipment.
2. If the reason is that you are not satisfied with the order: URBANAUTA will pay you the amount of the item, but not the shipping costs.
It is expressly stated that the customized model cannot be changed.
9. PRICE, DELIVERY COSTS AND PRODUCT AVAILABILITY
It should be noted that the prices indicated on the website are expressed in EUROS and include the VAT that is legally due at the current rate and at the time of ordering. However, if necessary, the corresponding tax withholdings will be applied to this amount.
It should also be noted that the price of the products does not include delivery costs. This amount will be indicated at the time of processing the orders (step 1 explained in the section on ordering). Customs fees and taxes at destination are borne by the customer
In addition, special reference must be made to the fact that the products presented on the website are available up to the limit of the stock and during the management the CUSTOMER will be informed of their availability. In the event that after the confirmation of the order, the total or partial availability of the products that make up the CUSTOMER’s order is lost, URBANAUTA will inform by email or telephone of the lack of availability or partial delivery of the order or the cancellation of the same, and in accordance with article 111 of the General Law for the Protection of Consumers and Users, the CUSTOMER will have the possibility of:
1. Requesting from URBANAUTA another product of the same quality and price as initially requested.
2. Requesting the cancellation of the order and the refund of the amounts paid within a maximum period of 30 days from the time the cancellation is requested.
10. APPLICABLE LEGISLATION AND JURISDICTION
The relationship between URBANAUTA and the USER will be governed by current Spanish regulations and any dispute will be submitted to the Courts and Tribunals of the city of Barcelona.
PRIVACY AND COOKIES POLICY
11. DATA PROTECTION
In accordance with the provisions of current regulations on data protection, RGPD and LOPD, the CUSTOMER expressly authorizes URBANAUTA to have their data processed exclusively for the management of orders, the supplying of invoices and for the identification under the responsibility of URBANAUTA. Specifically, to manage this business relationship, the data will be kept as long as there is a mutual interest in it and will not be transferred to third parties, unless legally required.
The CUSTOMER is informed that he or she can exercise the rights of access, rectification, portability, deletion, limitation and opposition by sending a message to firstname.lastname@example.org.
URBANAUTA also informs customers that this automated processing of data, especially the management of users’ postal addresses, has been the subject of a declaration to the Spanish Data Protection Agency and that the electronic contract concluded between the parts will not be archived.
In compliance with the provisions of article 22.2 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, this website informs you, in this section, about the collection policy and cookie treatment
12. ¿What are cookies?
A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize to user.
13. ¿What types of cookies does this website use?
This website uses the following types of cookies:
Analysis cookies: They are those that are well treated by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use that users make of the service offered. . For this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer you.
Technical cookies: These are those that allow the user to navigate through the restricted area and use its different functions, such as, for example, carrying out the process of purchasing an item.
Personalization cookies: These are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user’s terminal, such as the language or type of browser through which it connects to the service.
14. Disable cookies
You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer. Most web browsers offer the possibility of allowing, blocking or eliminating the cookies installed on your computer. Below you can access the configuration of the most frequent web browsers to accept, install or deactivate cookies:
15. Third party cookies
This website uses third-party services to collect information for statistical purposes and for the use of the website. DoubleClick cookies are used to improve the advertising on the website. They are used to guide advertising according to the content that is relevant to a user, thus improving the quality of experience in using it. Specifically, we use Google Adsense and Google Analytics services for our statistics and advertising. Some cookies are essential for the operation of the site, for example the built-in search engine. Our site includes other functionalities provided by third parties. You can easily share the content on social networks such as Facebook, Twitter or Google +, with the buttons that we have included for this purpose.
16. Warning about deleting cookies