Terms & conditions

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Specific conditions of the Contract

 

1. PROCEDURE AND ORDER METHOD

These conditions are intended to define the sales regime and the rights derived from the
available sales methods. To place an order, the CUSTOMER has two methods:

1.1 Online on our website: www.urbanautabarcelona.com accessible 24 hours a day, 7
days a week.

1.2 By sending an email to: [email protected]

 

2. Placing the order

CUSTOMERS who wish to place an order will select the products on the website. Once the products have been selected, they will select the “Buy” button.

Next, once the basket has been validated, the purchasing process takes place in 4 stages:

1. Order summary: The product or products you wish to purchase are chosen, added to the shopping cart and the contents of the purchase are verified using the “Cart” button.

The shopping cart contains a list of the selected products with the option to remove or add units and then the sum of the amounts including shipping costs.

2. Orders cannot be validated until the general conditions and the Terms and Conditions of Purchase explained in this section of this text are known and accepted by clicking the corresponding icon.

3. Subsequently, the contact details must be indicated: full name, telephone number and email address, as well as the delivery address.

4. Payment: once stages 1, 2 and 3 have been validated, the chosen payment method must be selected and validated.

CUSTOMERS may choose to do so using the following methods:

-Bank cards (STRIPE payment platform): VISA, AMEX, Mastercard. Specifically, the order will not be validated until the payment has been made to the corresponding account and under authorization from the competent payment centers.

-Bank transfer: upon request by e-mail.

-Paypal: Paypal is a secure payment method that allows customers to pay quickly without providing their bank details on the website. They simply need to provide them when creating the Paypal account. These details are encrypted and secure. If they do not have a Paypal account, customers can still choose this payment method. When making the payment, they will be directed to a Paypal page where they can enter their bank details, and may or may not choose to create a Paypal account. The charge will be made once the order has been confirmed.

URBANAUTA reserves the right not to make a delivery or not to accept an order in the event of a failed payment of a previously registered order, whether partially or totally, or if there is a payment error.

In order to validate the sale, the data communicated by the CUSTOMER and recorded by URBANAUTA during the purchase process constitute proof of the transactions. In this sense, after the validation of the order (step 4), URBANAUTA will send a confirmation message to the address indicated to notify that the order has been registered correctly.

 

3. Returns and exchanges

In compliance with current regulations, the CUSTOMER has the right to return any item purchased within 30 days from the date of receipt. The item must be returned in its original packaging and in perfect condition. The refund will be made within 30 days of receipt of the package.

1. If the reason for the return is that the item is defective or does not correspond to what was requested: URBANAUTA will pay the return and new shipping costs.

2.3. If the reason for the return is that you want to change the model or color of the order: you can return it and order a new order. Urbanauta will pay the amount (via card or PayPal, once payment has been made) within 15 days and the return ports of the product initially chosen will be assumed by the customer.

It is expressly reported that the personalized model does not allow changes.

 

4. PRICE, DELIVERY COSTS AND AVAILABILITY OF THE PRODUCT

It should be noted that the prices indicated on the website are expressed in EUROS and include the VAT that is legally accrued at the current rate and at the time of issuing the order. However, if necessary, the corresponding tax withholdings will be applied to this amount.

It should also be noted that the price of the products does not include delivery costs. This amount will be indicated at the time of processing the orders (step 1 explained in the section on placing the order). On the other hand, both customs costs and taxes at destination are the responsibility of the customer.

In addition, special reference must be made to the fact that the products presented on the website are available up to the limit of stock and during the management process, the CLIENTS will be informed of their availability. In the event that, after confirmation of the order, total or partial availability of the products that make up the CUSTOMER’s order is lost, URBANAUTA will inform by email or telephone of the lack of availability or partial delivery of the order or its cancellation and, in accordance with article 111 of the General Law for the Defense of Consumers and Users, the CUSTOMER will have the possibility of:

1. Request another product from URBANAUTA of the same quality and price as the one initially requested.

2. Request the cancellation of your order and the reimbursement of the amounts paid within a maximum period of 30 days from the moment the cancellation is requested.

 

5. APPLICABLE LEGISLATION AND JURISDICTION

The relationship between URBANAUTA and the USER will be governed by current Spanish regulations and any dispute will be submitted to the Courts and Tribunals of the city of Barcelona.

 

6. DATA PROTECTION

In accordance with the provisions of current data protection regulations, RGPD and LOPD,
customers expressly authorize Urbanauta to process their data exclusively for the management of
orders, the issuance of invoices and for their identification under the responsibility of Urbanauta. Specifically, in order to manage this business relationship, the data will be kept as long as there is a mutual interest in this and will not be transferred to third parties except under legal obligation.

Customers are informed that they can exercise their rights of access, rectification, portability, deletion, limitation and opposition by sending a message to [email protected]

Urbanauta also informs customers that this automated data processing of the data, especially the management of users’ postal addresses, has been the subject of a declaration to the Spanish Data Protection Agency and that the electronic contract maintained between the parties will not be archived.

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